Service Manager

Safer London
Grade D point 1 £35,150 to point 5 £42,550. Grade D point 1 £38,280 to point 5 £46,340.
Closing date
26 Aug 2022

Service Manager

Location: Face to face delivery pan London, agile working for all other duties, office location Southwark

Reports to: Head of Practice

Contract: Permanent subject to funding

Hours of work: 35 hours per week

Salary:  Grade D point 1 £35,150 to point 5 £42,550 per annum. Grade D point 1 £38,280 to point 5 £46,340 per annum (from the 1st of September)

About Safer London

Safer London is a leading charity working with young Londoners and their families affected by violence and exploitation. We believe that all young Londoners can have a positive and productive future.

Whatever their history, when a child or young person comes to Safer London, they are just that – a child or a young person. By working alongside young Londoners, their families and peers, as well as the places where they spend their time, we can create a safe London not just for them – but everyone.

About the role

We are looking for a motivated, driven Service Manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of young Londoners, their families, peers, and communities.

Core responsibilities of the role are, but not limited to:

  • Manage a team of multi-disciplinary staff – both practitioners and senior practitioners and on occasions students and volunteers. This will be undertaken at all times in line with all internal processes and policies
  • Undertake a variety of HR processes – be that managing sickness and absence to undertaking recruitment, onboard and induction processes
  • Have a strong and on-going grip on all the case work delivered by your team – this will be undertaken in a variety of ways including chairing case review meetings, undertaking case files audits and coaching teams and individuals to deliver to the highest services at all time
  • Ensure that the case work of the team members is of the highest quality and in line with Safer London’s service delivery manual
  • Complete reports and support team members to (which may be shared with statutory bodies such as the police, courts, children social care and can be shared with the family) that accurately reflect the work undertaken in professional manner.
  • Monitor the delivery of a variety of contracts – on occasions alone as well as within partnership with other members of the Safer London team
  • Lead the monitoring and recording to report to funders, commissioners, and other interested stakeholders such as trustees.

If you are committed, resilient and ambitious Service Manager and believe you have what it takes to help us to improve the safety of young Londoners and their families then please apply.

Additional Information

We are committed to protecting and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment.

We request an enhanced DBS (Disclosure Barring Service) check as part of the recruitment process.

At Safer London we value diversity and we’re committed to creating an inclusive culture. We encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here, we need a diverse range of perspectives, experience, and knowledge.

Our Benefits Package

Safer London continually reviews its pay and offers generous benefits:

  • Safer London is an agile working organisation. This means you have flexibility to work across different locations e.g. from home, our current office premises (Southwark) and community locations (café/co-working spaces) when you are not delivering face to face work in the community. Our Flexible Working Policy allows requests from day 1.
  • Pension Scheme
  • Season Ticket Loans
  • Cycle to Work Scheme
  • Mental Health Free Helpline
  • Death in Service Benefit
  • Acting up, additional responsibilities and student supervisor roles provide opportunities to develop and progress your career. Recognised by additional pay.
  • Holiday Allowance - You will be entitled to 28 days holiday plus bank holidays and other statutory holidays, part time employees receive a pro-rata entitlement
  • Annual leave linked to length of service - 3 years’ service 30 days and 5 years’ service 33 days, part time employees receive a pro-rata entitlement.

For more information, please see attached the Job Description at the bottom of the page.

To apply, please use the apply now button.

To Apply please complete the online application and submit it by Sunday 28th August 2022. As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

As an agile working organisation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time. Interviews are currently taking place via video conference.

Should you need any adjustments to the recruitment process or if you experience any technical issues when trying to access and/or complete the application through the online portal, please contact us via the “Contact us” section of our website.

Supporting Documents for Service Manager

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