Maia Service Manager

Advance Charity
£33,000 –£35,000 pro rata per annum
Closing date
29 May 2022

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

Then Advance could be the career choice for you!

Job Title:  Maia Service Manager

Salary: £33,000 –£35,000 pro rata per annum, depending on experience

Location: To support service provision across London Boroughs of Newham, Tower Hamlets, Hackney, Camden, Islington and Westminster, with some time spent in Advance’s Hammersmith office.

Hours: Full time, 35 hours per week, flexibility required to work 11-7 to fit around school timetables and to meet the needs of young women and girls. 

Contract: Fixed term contract.

Benefits: 30 days holiday plus bank holidays, and a day off for International Women’s Day; workplace pension scheme; access to our Employee Assistance Programme; various forms of wellbeing support and access to our wellness platform; Perk Box, organisation wide away days; enhanced maternity benefits (full pay up to 12 weeks).

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.   Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community. Please note that any offer of employment will be made subject to satisfactory references and confirmation of the right to work in the UK. An Enhanced DBS check is required for this role.

About us

Founded in 1998, Advance was set up by women to provide women and girls domestic abuse survivors with a new, innovative service delivery response in the community, improving advocacy and access to support in a coordinated way. With raised awareness and increasing demand for domestic abuse support, we have continued to expand our services in London and nationally over the last 23 years. With clear links between domestic abuse and contact with the criminal justice system, we have also extended our work to support women and girls in contact with the criminal justice system or those at risk of offending.

Advance is now one of the largest providers of support services for women and girls in England, with a focus on London and the South East. Alongside our support service provision, we also act as advocates, amplifying the voices of women and girls with lived experience to deliver systemic change.

About the role

This is an exciting time for the Maia Service Manager to join Advance as we embark on our journey to reach even more young women and girls in need of support. In recognition of the distinct challenges facing young women and girls (YWG), Advance has developed and delivered specialist provision for YWG and has recently been awarded funding to develop the Maia & LIFT programme in partnership with three other specialist organisations – Chance UK, Working Chance and Woman’s Trust.  Advance are delivering the Maia service – a dedicated service to enable young women and girls (aged 13 to 25) at risk of domestic abuse, exploitation and offending to escape harm and thrive in  their lives and aspirations. 

The Maia service will provide support to YWG in the London Boroughs of Newham, Tower Hamlets, Hackney, Camden, Islington and Westminster in our safe, YWG-only spaces. As the Maia Service Manager, you will have gained significant knowledge and experience as a service manager and will be able to lead your team of frontline staff working as part of an innovative and newly-funded service to deliver consistent, high-quality support to YWG, with and ensuring that Advance’s values, policies and procedures are embedded in service delivery. You will ensure that you and your team embed Advance’s values, policies and procedures in service delivery and will work closely with the Senior Service and Partnership Manager to continuously develop practice and service design according  to the feedback and recommendations of YWG.

What you will bring: 

•    Experience of supporting and managing a team, including supervision, coaching and development of staff, managing performance and achieving targets through review of individuals and teams and building a strong team culture, including through periods of change. 

•    A thorough knowledge of the challenges facing the most marginalised YWG (e.g. violence and abuse, poor mental health, substance use, contact with the criminal justice system, exclusion from education, experience of care), with experience of supporting YWG at risk directly desirable.

•    A good understanding of best practice youth, gendered, trauma-informed and holistic approaches to delivering one-to-one advocacy support, mentoring and programmes of group work to young people and/or women and girls at risk. 

•    Ability to recruit, induct, train, develop and performance manage frontline staff to ensure that a service is appropriately resourced by skilled and confident professionals at all times and that service-users receive consistently high-quality support.  

•    Ability to provide advice and guidance to frontline staff on casework, safeguarding and information-sharing concerns, whilst ensuring that a YWG-centred, strengths-based approach is embedded in service delivery, particularly where YWG have multiple or complex needs.

We are keen to launch our new service and would encourage you to apply as soon as you can!

Advert closes on 29th May 2022.

To apply, please use the apply button.

If you need any reasonable adjustments to the application process, please contact 

Supporting Documents for Maia Service Manager

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