Are you a natural community builder who thrives on bringing people together around an idea? Do you have buckets of positive energy and a passion for working with young people and colleagues in the youth supported housing sector? Are you an effective facilitator who can use a range of tools and methods to engage and communicate effectively? We’re looking for a talented Network and Youth Engagement Manager (or Community Engagement Manager) to join our small but mighty team!
Salary/Rate: £34,000 pa
Holidays: 25 days + bank holidays (pro rata)
Location: Home-based with access to co-work spaces in Manchester, Reading or London and regular travel to Foyers and events.
Reporting to: Head of Programmes and Network
- To engage and grow an Advantaged Thinking network that connects thinkers and doers, fosters learning and shares inspiration.
- To actively engage young people in our youth-focused programmes and initiatives so they can realise their power and purpose, developing as leaders in their communities.
- To actively engage service managers, delivery staff and young people to ensure they benefit fully from the Foyer Federation membership offer.
- To create, develop and deliver Advantaged Thinking programmes, events, resources and training that provide genuine value and lasting impact for our network and their young people.
- Bring asset-based organisations and people together to act as a force for Advantaged Thinking in the youth sector, alongside Foyer members.
Duties & Accountabilities
- To contribute positively to the Foyer Federation sustaining an Advantaged Thinking network through developing positive relationships at a local level, and actively working to reestablish relationships at risk of disconnection.
- To work in partnership with the Head of Programmes and Network to maintain an engaged group of young people to collaborate with on Foyer Federation activities.
- To contribute to building and maintaining key relationships with service level staff and young people in the network and with other relevant stakeholders.
- Maximise engagement with staff at a local level, increasing awareness of the Foyer Federation’s role, offer and value among direct delivery staff.
- Use your local-level relationships to spot opportunities for growth and product sales, liaising with our Director of Development and Partnerships to follow up leads.
- To foster a culture of high aspiration within and beyond the Foyer network, and support the development of staff working with young people.
- To influence the organisation’s strategic direction using the learning from day-to-day interactions with our network.
- Work in partnership with the Head of Programmes and Network to design and deliver network events, co-creation workshops and practical resources to support the network.
- To oversee the induction, retention and renewal of members using the appropriate systems to track and manage the process, including when services move between membership tiers.
- To support the Head of Programmes and Network to ensure members are kept informed of the Federation’s current activities and opportunities.
- To maintain effective three-way communication channels between the Foyer Federation, young people and the network using tools when appropriate eg surveys, CRM and social media.
Training and Programmes
- To promote and develop the Foyer Federation’s training offer for current and future members, and across the youth sector alongside the Director of Development and Partnerships to strengthen.
- To work with and develop additional trainers (including young people and Foyer staff) to co-design and co-deliver training.
- Lead on the delivery of the Foyer Federation’s training and oversee the related administration, eg scheduling, travel, venues, invoicing and payment.
- To collect and use feedback to ensure our training offer and programmes remain relevant to the needs of our network, young people and the wider youth sector.
- To work alongside the Head of Programmes and Network to design and deliver programmes for young people in line with the strategy.
- To explore and develop – drawing on the experience and knowledge of our members – new ideas and methods for engaging young people in Foyers.
- To manage ongoing programmes and initiatives for young people and members of staff, eg peer learning programmes, talent bonds, Pass It On.
Quality Development and Accreditation
- To maintain up-to-date knowledge and understanding of the Foyer Federation’s FOR Youth accreditation and quality development programme, including how it is delivered, the current data trends and the progress of services in each cohort.
- To work with the team and external consultants to conduct FOR Youth reviews and validation visits.
- To monitor the progress of FOR Youth Partners in their quality development journey and share key updates with the rest of the Foyer Federation team.
- To apply the Foyer Federation’s policies and procedures and ensure compliance with relevant obligations, including Safeguarding, Health and Safety, Data Protection and Equal Opportunities.
- To ensure your own continuing professional development by undergoing training and other activities.
- To undertake any other duties as may be reasonably required.
This job description may be amended from time to time, as the needs of the organisation require.
Experience and Skills
- Experience in building, nurturing and managing complex relationships both with youth work and/or housing professionals and young people.
- Demonstrable expertise in all of the following areas:
- Project management
- Training and facilitation
- Relationship management
- Quality and outcome management.
- Experience of working within a youth supported housing setting, or similar.
- Experience of securing buy-in and engagement in programmes and events involving young people and practitioners.
- Evidence of using an Advantaged Thinking or another asset based approach to innovate in a professional, voluntary or personal capacity.
- Experience of communicating with and influencing practitioners, managers, commissioners, statutory agencies and other stakeholders involved in developing and delivering young people’s services.
- Demonstrable insight into the future potential and needs of different groups of young people who are unable to live at home, the services that work with them, and the opportunities to create Advantaged Thinking solutions.
- Capable of using various technology platforms (e.g. Microsoft, Apple products, Zoom, Google suite) and other communications tools and approaches including Social Media platforms.
Attitudes and Behaviours
- A proactive, high-energy team player with a can-do attitude who enjoys working collaboratively, drawing on, facilitating and supporting the talents of others across different functions.
- Exceptional planning and organisational skills, able to work under pressure and prioritise competing tasks to meet deadlines, with a flexible approach to meeting the changing demands of project activity.
- Clear and personable communicator and negotiator, both orally (including telephone) and written, able to influence different audiences through meetings, training sessions and presentations, reports and correspondence without the need for supervision.
- Applies Advantaged Thinking in practice, communicating it with others and spotting and developing potential Advantaged Thinkers.
- An individual who lives the values of the organisation personally and has a strong commitment to the Foyer Federation’s mission and purpose with an active interest in developing innovative solutions and more effective investment in young people.
- Collaborative and flexible approach, able to listen, engage and demonstrate tact and diplomacy
- Building and maintaining relationships
- Training and event delivery
- Creative thinker
- Communicating and influencing
- Acts on Innovation