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Childline Night Service Supervisor

Birmingham, West Midlands
£29,607 per annum plus 7% Rota Allowance
Closing date
30 Nov 2021
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Job Details

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Childline Night Service Supervisor

Annually: £29,607 per annum plus 7% Rota Allowance

Region: West Midlands

Location: Ciba Building - Birmingham

Department: Childline

Vacancy Type: Permanent

Working Hours Per Week: 35

Closing Date: 30 November 2021

As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.

You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts ChildLine.

You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

You will be committed to protecting and enhancing the lives of children and young people.

Overnight shifts up until 7:30am is required along with other shift work over evenings and weekend is a regular requirement to ensure Childline can respond to all children’s calls.

For further information please contact Helplines Recruitment at

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.


The NSPCC’s purpose is to end cruelty to children. No matter who we are - social worker, policy adviser, fundraiser, press officer or anything else - we all strive towards this single aim. It’s why so many of us are wearing the FULL STOP badge when we set off for work. And it’s this passion that makes our staff our greatest asset. So if you think we have that in common, there’s more you should know. To find and keep hold of the people who make a difference, we reward you with a salary that recognises the skills you bring to the job, provide training opportunities, 29 days’ annual leave and more.

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