Senior Service Delivery Managers

Senior Service Delivery Managers 

2 Full Time Permanent positions

Based in either North/West/South London

Salary £33,015.72 plus £2,800 London weighting

Allowances – travel expenses

Are you passionate about Children and Young People and ensure they receive the support to build their resilience and recover from trauma? Do you have a proven track record of successfully managing and delivering services for children and young people?  Victim Support Children and Young Peoples Service in London are looking for two Senior Service Delivery Managers to join the team.

The main purpose of this job is to lead a local area Children and Young People's team ensuring that young victims and witnesses of call crime including Serious Youth Violence and Knife Crime receive the support they need at the right time and delivered in the way that is most effective for them.  You will manage a team of Children and Young People (CYP) caseworkers, Serious Youth Violence (SYV) Caseworkers and Triage workers, supporting them to meet Victim Support's current and future contractual requirements as well as increasing take up of service and ensuring all young victims and witnesses get the support they deserve.  You will also coach staff to enable them to provide both effective immediate and longer term support and advocacy to clients.  

You will analyse performance information and use outcomes to identify and implement effective practice both in the CYP service and across any projects that you manage.  Producing accurate and timely performance reports for internal use and high quality monitoring reports for commissioners.

You will be required to maintain effective relationships and formal partnerships across organisations and with key stakeholders promoting and developing the services of Victim Support in order to meet client’s needs and win new business. 

You will also be required to manage borough based projects, meeting with commissioners as required and ensuring quarterly and other reporting requirements are met. 

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

To Apply

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.