Duty Officer (Swanwick Lodge)

Southampton, Hampshire
£25,080 - £28,226 pro-rata, per annum (plus enhancements including Sleep-ins and Sunday working)
11 Jan 2019
11 Feb 2019
Full Time
Contract Type

Duty Officer (Swanwick Lodge) HCC7965


Salary Range:  £25,080 - £28,226 pro-rata, per annum (plus enhancements including Sleep-ins and Sunday working)

Work location: Swanwick Lodge, Southampton, commutable from Winchester, Eastleigh, Portsmouth

Hours per week: 37 hours

Contract Type: Permanent

Closing Date: 17 February 2019

Contact details for an informal discussion: Call our Swanwick Lodge team on 01489 581913

We will be holding an open day on the 08 February 2019, to give you the opportunity to meet staff, take a tour of the facilities and find out more about the role. To book a place on the open day please register here


Are you passionate about helping Hampshire’s most vulnerable young people?


We are looking for dedicated and compassionate staff to join our workforce at Swanwick Lodge, a secure children’s home in the heart of Hampshire. Swanwick Lodge accommodates up to 16 young people aged 11-17 who have been placed in a secure residential setting for their own safety and wellbeing. We provide full care, education and healthcare for young people in line with the ‘secure stairs’ model of care.

You will work with a diverse team of carers, providing a highly structured and nurturing environment for young people, many of whom with complex care needs. In addition to building positive trusting relationships and acting as a role model to the young people in residence, your primary focus will be to co-ordinate and supervise staff, to ensure the home provides the highest level of care and complies with local and statutory requirements.

No formal qualifications are required; you will be provided with the necessary training and support required for the role, as well as opportunities to develop both personal and professional skills.

You can either apply using the application form below or simply by sending us your CV. Please do not hesitate to call 01489 581913 for an informal chat about the role prior to applying. 

We would love to meet you at our recruitment open day on 08 February 2019 – find out more and register your interest here.


What does a typical day look like?


As a Duty Officer at Swanwick Lodge, your main responsibilities will include:

  • Provide leadership to ensure the provision of high-quality care that meets the physical, emotional, health and social needs of children living in a children’s home.
  • Undertake the responsibilities of ensuring the safe day-to-day running of the home.
  • Ensure that staff follow correct local and national policies and procedures.
  • Support the management team in the planning and development of services.
  • Establish and sustain positive, professional relationships with residents and their families.
  • Make significant decisions regarding the development of individual care plans and placements plans in conjunction with colleagues and other professionals.
  • Manage the behaviour of residents, as appropriate, in line with dedicated policies.
  • Administer medication in line with departmental policy and procedure.
  • Assist residents to develop life and social skills, and age appropriate independence.
  • Provide key primary care tasks for the residents including cooking and laundry.
  • Attend and contribute to meetings relating to residents, representing the views of the unit and HCC.
  • Assist residents in contributing to their meetings or represent their views.
  • Take responsibility for own health and safety and that of others, reporting and responding to any child protection concerns in line with Departmental Procedures.
  • Maintain accurate records of activities and expenditure reports and contribute information for conferences and reviews.
  • Initiate and update risk assessments as appropriate.
  • Assess situations and risks to determine appropriate control measures deciding on further action if required in conjunction with other Duty Officers.
  • Keep accurate records of petty cash spending and support residents to manage their finances.
  • Successfully complete National Care Standards Induction as provided.
  • Develop knowledge of relevant legislation and client group strategies.
  • Assist with the investigation and resolution of complaints in accordance with the complaint’s procedure.


What do you need from me?


Essential skills, knowledge and experience:

  • Ability to demonstrate an understanding of the physical, social, emotional and developmental needs and issues of young people.
  • Experience of working with young people.
  • Understanding of how to encourage and support young people to achieve independence.
  • Supervisory and/or leadership experience.
  • Ability to allocate tasks to make best use of skills and resources within the team.
  • Awareness of the effects of change and an ability to support staff and service users through change.
  • Proven ability to engage and communicate effectively with people with special communication needs.
  • Excellent communication skills with an ability to relate to a cross-section of the public and professional colleagues and negotiate effectively. 
  • Ability to attend Team Teach Training and receive full certification as required.
  • Ability to work as part of a team and understand the need for contribution and flexibility.
  • Ability to recognise signs of stress in self and others and respond appropriately.
  • Ability to use initiative to solve day-to-day problems as they arise within given parameters.
  • Ability to contribute ideas to support the smooth and effective running of the unit.
  • Ability to assess risks and take necessary steps to ensure a safe environment.
  • Possess, or have the ability to develop, basic IT skills.
  • Understanding of key legislation relevant to children and young people.
  • Ability to give verbal presentations to groups of people and chair meetings.
  • Good recording and report writing skills.


Desirable Knowledge, Skills and Experience:

  • Appropriate Diploma Level 3/HNC/City and Guilds Certificate or practical experience in a relevant specialism


What are the working conditions?


  • Manual handling of items and people over 15 kg on a daily basis
  • Use of Display Screen Equipment (DSE)
  • Direct supervision of children, including children with highly complex needs     
  • Shift work, including weekends and bank holiday, night work (11pm – 6am)
  • Potential verbal abuse and/or physical aggression from residents                 
  • Food handling
  • Potential biological hazards and/or working with people with infections
  • Potential contact with human bodily fluids


Vetting Requirements:


Please note in line with safer recruitment for Children's Services, references will be requested prior to interview.


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group.